Return for Replacement or Refund
If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging and we will issue a full refund (excluding original delivery charge), or exchange the item for a different size / color, if preferred. Before returning, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service before returning an item and they will give your some useful advice.
1. 7 Days Return Warranty
The Unconditional returns from our customers are acceptable within 7days after you getting the package. When we confirm the arrival of the package you returned, we will refund you the payment. Please consult the customer service about the information we need before sending back the package and ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.
2. Unconditionally refund accepted for wrong items
The refund requests from our customers are acceptable unconditionally if customer service confirm we send you the wrong item. Please make sure the products unused before you sending back and ship the package to the designated address provided by the after sales staff. To help us, the customer should provide all relevant tracking information. After making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for new order or inform our financial staff to refund back to your paypal account or others if you like.
For all the refunds the following information is needed:
a.The order No. b.Item No. c.Photo of the products you sent back. d.Photo of the shipping label on the package we sent to you.
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.
Any further questions, please contact us at firstname.lastname@example.org